Cancellation policy

For Order-Taking Type Organized-Tours

Cancellations are accepted by email from the person who made the reservation.
Cancellations made after 4:00 PM Japan Standard Time will be processed as of the following day. (For example, if the cancellation email is sent at 6:00 PM on April 1st, it will be processed as a cancellation on April 2nd.)
A handling fee may be deducted by the credit card company, PayPal or bank when processing refunds. The refund amount will be based on the exchange rate of the day.
For cruise ship passengers: If the ship does not dock at Shimizu Port due to bad weather or other reasons, the full tour fee will be refunded. The refund amount will be based on the exchange rate on the day the refund is processed.

Date of cancellation request	Cancellation Charges
21 or more days before the tour	Amount equal to the Planning Charge
20-8 days before the tour (*For day trip tours: 10-8 days before the tour)	20% of the Tour Price
7-2 days before the tour	30% of the Tour Price
The day immediately before the tour	40% of the Tour Price
The day of the tour (before the departure time)	50% of the Tour Price
After the departure time or no-show without notice	100% of the Tour Price

Travel Agency License Number

Shizuoka Prefecture No. 地 - 32

Contact

contact@shizuoka-u-travel.com

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